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TestimonialsShenzhen Institute of Hong Kong Polytechnic University
Few days ago, Bio-Gene performed maintenance and repair service for two Germany BMG LABTECH multi-mode plate readers in Chinese Medicine and Molecular Pharmacology Center of Shenzhen Institute of Hong Kong Polytechnic University. The readers models were BMG LABTECH LUMIstar Galaxy and POLAstar Galaxy which were purchased ten years ago. The two instruments were operated well in the past ten years, and also kept generating excellent results for researchers. Recently, there were some technical issues which customer finally contacted Bio-Gene for solution. After receiving customer’s request, Bio-Gene sent our technical engineer to solve the problem. Due to our fast response and professional services, customers show their great appreciation to us. Below is evaluation from customer:
"We have been using the BMG LABTECH LUMIstar Galaxy and POLAstar Galaxy since early 2002. We use the systems for quantifying both fluorescent and luminescent signals. The instruments are easy to use and the integrated and analysis software enhances our workflow. After almost 10 years unstopped uses, some problems appeared on the systems and we called the services engineer from their local distributor Bio-Gene Technology Limited. Bio-Gene’s factory-trained engineer came and solved the problems without any causing any delay in our work. The engineer from Bio-Gene is friendly and has shown the professionalism. We highly recommend BMG Labtech and Bio-Gene Technology Ltd because they have proved to be absolute value for money and are backed up by excellent customer service.”
"We have been using the BMG LABTECH LUMIstar Galaxy and POLAstar Galaxy since early 2002. We use the systems for quantifying both fluorescent and luminescent signals. The instruments are easy to use and the integrated and analysis software enhances our workflow. After almost 10 years unstopped uses, some problems appeared on the systems and we called the services engineer from their local distributor Bio-Gene Technology Limited. Bio-Gene’s factory-trained engineer came and solved the problems without any causing any delay in our work. The engineer from Bio-Gene is friendly and has shown the professionalism. We highly recommend BMG Labtech and Bio-Gene Technology Ltd because they have proved to be absolute value for money and are backed up by excellent customer service.”
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