Laboratory of Immunology, Henan Academy of Agricultural Sciences, is an existing customer of BMG microplate reader. Recently, they encountered some problems when using BMG POLARstar Omega to for their fluorescence polarization assays. They contacted Bio-Gene and asked for help. After receiving the service requests, Bio-Gene sent Max Su, the senior application specialist engineer, to offer solution.

After arriving at the user’s lab, our specialist conducted performance tests for the POLARstar Omega, and also offered application guidance for the PI and his students in the laboratory. The end user was very satisfied with the professional and patient services we provided and speak highly of our high quality service:

"1. The after-sales service is good, and the engineer is very patient. 2. The engineer is skillful with the instrument and relative technological background and offers us guidance patiently. 3. Help us solve the problems of our laboratory satisfactorily.”

Since installed on Nov. 15th, 2012, POLARstar Omega has assisted customers to finish experiments one after another. Our customers highly praised this BMG microplate reader, and have express their feelings for the instrument, “The instrument is easy to use and fast for reading plates.”

Bio-Gene not only offers users high quality of instruments, but also satisfactory and high-quality service to keep their customers happy!